Collaborating Using Technology

The Scenario: Collaborative Training Environment

A new automated staff information system was recently purchased by a major corporation and needs to be implemented in six regional offices. Unfortunately, the staff is located throughout all the different offices and cannot meet at the same time or in the same location. As an instructional designer for the corporation, you have been charged with implementing a training workshop for these offices. As part of the training, you were advised how imperative it is that the staff members share information, in the form of screen captures and documents, and participate in ongoing collaboration.

Sharing information has become quite easy with the use of technology.  Streamlining and organizing it, however, can be a challenge.  When looking for a solution for information sharing that can include the ability to share screen captures, documents, and participation in ongoing collaboration, my first suggestion would be Microsoft Sharepoint (www.sharepoint.microsoft.com).  Using Sharepoint, a site can actually be created targeted for the new information system.  Users can share documents pertinent to the new system.  They can break down the sites even further into specific topics, etc. so that users are not having to sift through documents not relevant to their role.  In addition, there is a setting that can send users an email every time something new is posted.   A case study was done for L&T Infotech and their use of Sharepoint.  They used the system to give access to employees about certain events, profiles of people, and as a community for collaboration and sharing.  Not only did their business collaboration increase, but so did their productivity (Microsoft, 2012).  

Another solution is a discussion board.  Employees can pose questions as they are learning the new system, and work together to get answers.  There are several successful discussion forums online that are open to the public.  For example, www.beachbody.com hosts one that helps individuals that are trying to lose weight and get fit.  Users are able to pose questions to individuals from all over the world, and receive answers and encouragement.  The same could be true for this company.  Also, those using the discussion forum could read old posts to see if the question they are having has already been addressed by someone else.

Keep in mind users may need to have training on using Sharepoint or the discussion forum as well.  “Many students have never before studied in an online educational environment (Simonson, Smaldino, Albright, & Zvacek, p. 134).  In order for the source of information to be useful, they have to know about it and know how to use it.

Works Cited:

Microsoft Case Studies. (2012, April 13).  IT Services Firm Increases Business Agility and Employee Productivity with Enterprise Social Networking and Collaboration.  Retrieved July 15, 2012 from http://www.microsoft.com/casestudies/Microsoft-SharePoint-Server-2010/LT-Infotech/IT-Services-Firm-Increases-Business-Agility-and-Employee-Productivity-with-Enterprise-Social-Networking-and-Collaboration/710000000439.

Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2012). Teaching and learning at a distance: Foundations of distance education (5th ed.). Boston: Pearson.